A crucial frontline role which involves providing a welcoming atmosphere to all service users and visitors to the building, ensuring every service user is helped or signposted to the right place.
Role Description
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Tasks Involved
- Welcome service users and other visitors to the building.
- Answering the telephone.
- Assist with clerical tasks to include typing, filing, and data entry.
- Maintaining the calendar; book new appointments for service users.
- Maintaining the register for all coming and leaving visitors into the building.
- Use of RETAS email for internal correspondence.
- Sort delivered post for RETAS and other organizations in the building.
- Sign for deliveries when necessary and notify recipients.
- Signpost visitors to other organisations where appropriate.
- Keep reception area tidy and ensure tea/coffee area is kept neat, clean and stocked with the appropriate supplies.
Skills and qualifications required
- Good level of English spoken
- Ability to use Microsoft Word, Excel and the internet.
- Excellent telephone skills.
- Ability to empathise with RETAS clients and show sensitivity to cultural differences.
- Patience.
- Good timekeeping.
- Good organization skills.
- Confident, friendly and approachable.
- A people person
- Work well with and contribute to a team
- Able to use your own initiative
- Self management
Time commitment and location
- Weekly Commitment
Training and support
- Training will include a 2 hour session on RETAS Services and the role of the receptionist.
- Regular volunteer events to share ideas and socialize with volunteers and staff.
- Supervision with the volunteer co-ordinator on a quarterly basis.
Benefits to volunteer
- Feel that you are helping people make a successful transition into the UK.
- Meeting people from different cultures.
- Part of a thriving charity.
- New skills for your CV including time management, active listening skills, supporting people in a challenging situation, answering phone calls.
- Make friends.
- Potential to move onto other volunteer roles.
- Experience of volunteering in the UK.
- Full training program.
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